How Do I Close My Citibank Credit Card Permanently

It is easy to close your Citibank Credit Card. You have reached the right place if you want to cancel or close your Citibank Credit Card. Here you will find all the necessary instructions. Be careful when you begin the process.

Citibank credit cardholders have the right to cancel their Citibank credit cards at any moment, regardless of the reason. Cardmembers will need to remove a few items before they submit a request for Citibank credit cards cancellation.

Continue reading if you want to learn more about how to cancel your bank card membership and what precautions to take before you make a request.

How Do I Cancel or Close My Citibank Credit Card Online?

You can close your card account by calling our CitiPhone Banking Helpline, which is available 24 hours a day. Or you can write to Citibank N.A. Mail Room, ACROPOLIS 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Sali, Mylapore – 600004.


Any pending loans will be closed on your credit card account. The outstanding principal and any other charges will be charged to your card account.

Redeem your reward points within 45 days of the closing date.

Reward points can be used to redeem for card outstandings or gift vouchers, as long as they are subject to the applicable terms and conditions.

Call the 24-Hour CitiPhone Bank helpline. Or write to us to request reward points.

Things to Know Before You Close a Citibank Credit Card

Before requesting to cancel a Citibank credit cards, there are some things that every credit cardholder should know. They will be able to separate from the bank more easily by implementing the applicable policy.

  • Citibank will cancel or close your credit card once it receives a request.
  • The credit card account will not close unless all outstanding dues are paid.
  • According to the credit card cancellation terms, the cardmember agrees to immediately pay any outstanding card charges as soon as he/she applies for cancellation. To cancel your card, you must pay all outstanding dues.
  • All reward points that remain unredeemed on the credit card must be used within 45 days. You can redeem the points to pay off the card’s dues or for gift vouchers.

The credit card dues cannot be transferred to another credit line after you have requested card closure.

How Can I Reactivate My Closed Credit Card?

Please send us a copy of your passport-sized photograph and an identity proof document to reactivate your credit card. These are valid identity proof documents

  • PAN card
  • Passport
  • Adhaar card
  • Voter’s ID
  • Driving license

The above documents can be sent to [email protected] from your registered email address or to: P.O. Box No. 4830, Anna Salai Post Office, Chennai – 600 002. Your request to reactivate your account will be considered once we have received the above documents.

After careful consideration of Bank’s operating procedures and policies, the Bank will decide whether to reactivate a card account. This decision will be made at its sole discretion.

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